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Phone company schedules maintenance; could interrupt 911 service in Douglas County

The Douglas County Sheriff's Office has been notified by InfoStructure of scheduled emergency network maintenance. (SBG photo)

ROSEBURG, Ore. -- The Douglas County Sheriff's Office has been notified by InfoStructure of scheduled emergency network maintenance.

This maintenance could prevent InfoStructure customers from dialing 9-1-1 during the scheduled time frame, officials say.

The maintenance follows an outage last weekend that affected InfoStructure customers.

The Sheriff's Office encourages residents and businesses who are InfoStructure customers to prepare ahead of time by finding alternative communication sources to reach emergency services if needed.

Any questions regarding the potential outage should be referred to InfoStructure, which shared the below information with the sheriff's office:

Emergency Network Maintenance Notification:
March 17th 11:59PM to March 18th 6:00AM PST.
InfoStructure would like to inform you in advance of network maintenance that may affect your voice services.
On Friday, March 17th network maintenance will be performed. You may experience intermittent service interruption that may last up to 6 hours.
Summary:
Date & Time of Work: 3/17/2017 11:59PM to 3/18/2017 6:00AM
Location of Work: Roseburg, Oregon
Scope of Work: Network Maintenance
Customers experiencing connectivity issues outside of the scheduled maintenance window please contact InfoStructure technical support at 800.419.4804 opt 3.

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